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Showing posts from March, 2014

Tips to Improve Your Product’s Presentation

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One of the main goals of e-store owners is to attract new customers and improve their retention. They utilize their costly resources to build a stylish and informative website. Despite of these characteristic in their website, either fewer customers are visiting their website or conversion rate is too slow. Why? The reason is that customers have to spend more time to know about your products. So it is important to improve the efficiency of your website by adding extra features in it. Give Ease to Your Customers The question arises in the mind that what are the things which can be done so that customers feel a unique experience while shopping from your e-store. One of the possible areas which can be improved is the presentation of your website pages so that customers can access their required information quickly. Presentation of product’s page is preferred than all other pages. Even when your website is stylish but the product’s details are not assessable quickly then cust

E-Ticketing! A Great Solution for On Line Customer Support

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 Customer’s satisfaction is the key point for running a successful business. They can make or break the reputation of your company. A good testimonial from the customer on your website like “This product has helped me to improve my business” attracts other customers to buy your product and a bad review like “Support Team is very slow to resolve my issue” always creates a hideous impression on other customers. They hesitate to buy the products because these comments discourage them and they can’t trust you. This shows that resolving the customer’s problems is how much important. What Customers want? When customers use your products, it is obvious that they may face some problems while using your product. Customers will contact your for help and need following things from you.           A responsive and friendly complaint system          Complaints should be heard and understood          A respected behavior from you          An explanation about the complaint       

Tips to Improve Checkout Process for Conversions

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This is ruthless fact of e-commerce that most of the people run away from the check out pages of products. A research shows that about 59.8% customers’ leaves their carts abandoned. The questions arises in the mind that why this percentage is so high? One of the several reasons is the lengthy and confusing checkout process. It is seen that customer leaves a checkout page if it is confusing and search for another e-store with easy and short check out process. Hence web store owners mainly focus on how to improve their website performance and efficiency in such a way that customers feel ease and satisfaction. Plan an enhanced Checkout Experience           Check Out involves a lengthy process comprising of six pages where customers can fill information about Registration, Billing/shipping address, delivery method, add to cart, check out option, comments page. These steps come after the other and make the check out process lengthy and confusing. There is a need of some better